Post Category:

Business

Know what game you’re playing

The other day I was scrolling and landed on one of those YouTube shorts, a couple of guys who started a pizza business. But instead of doing the obvious thing, opening their own brick-and-mortar shop like every other pizza place, they went to petrol stations. Petrol stations were already everywhere. Already built, already trafficked, already trusted. So instead of building their own version of that, they put pizza ovens inside them, put their own staff in there, and piggybacked off infrastructure that already existed. That was the whole idea of the video: you don’t have to build your own building. These guys grew exponentially just by thinking differently about where the game gets played.

And I watched that and thought, that’s such a good idea.

And then, I’ll be honest, for about thirty seconds I caught myself actually wondering if I should start a pizza restaurant out of petrol stations here. Which, when I say it out loud, is obviously ridiculous. But it’s worth pausing on why my brain went there, because I don’t think it’s actually about pizza.

It’s easy to think “I’m in business, this is about business, so this is basically the same thing as what I’m doing.” And it is similar, on the surface — I’m providing value to people, I’m helping them get better outcomes, I’m building something people didn’t have before. That’s not nothing. But it’s also a completely different game underneath. Selling pizza through existing infrastructure and helping people implement real change in their lives are not the same set of rules, even though they rhyme.

That’s the thing I want to name here: it’s really important to know what game you’re playing. And when you come across another game that rhymes with yours — same energy, similar shape, a clever move that clearly worked for someone else — it’s worth checking whether it’s actually your game, or just a game that looks like yours from a distance.

Because if you get enticed by something like that, you’ve got two honest options. One — you actually want to change games, and if that’s true, at least know that’s what you’re doing, with your eyes open. Or two — you don’t want to change games at all, you just spotted something useful. In that case, don’t take the whole game. Take the element. Pull out the principle that made it work and see if it applies inside the rules you’re actually playing by.

What you shouldn’t do is get sidetracked chasing something because it looks easier, or looks like it’s growing faster, or looks smarter — when really it’s just different. Different isn’t better. It’s just a different set of rules for a different game.

So know the difference. Know what game you’re playing. And stay in it.

The one thing

It’s really easy to list all the things you could do that would move the needle on your goals.

It’s a whole other skill to pick the one thing that you will do.

Forget the 10 outcomes for the day, what is the ONE THING that will make this day count?

Pour all your energy into that today.

Then do it again tomorrow.

You’ll probably get more done over the next ten days than if you tried to squeeze them all in.

Go slow to go fast.

When in doubt, help

Ever feel bored, useless, hopeless or aimless?

Yeah me too.

Here’s a new mantra I live by:

When in doubt, help.

There’s always someone to help,

Some situation to improve

or some value to give

Time tax

There’s a little secret your calendar is telling you.

It’s called ‘time plus tax’… and it’s not named after ‘taxing’ tasks. It’s the secret extra time we don’t account for.

Maybe it’s just me, but I am REALLY good at under-estimating the time a task will take. Today I had a website update to make and I allocated one hour for the job.

It took two hours

And this isn’t the exception. I look at most tasks and it takes 1.5 – 2x as long as expected.

So I’m adding tax. It makes me feel way less productive at the start of the day (”Oh no, I’ve only got time for a few things”)

But I feel like a boss-eagle-lord at the end of the day.

Add tax to your calendar and see how much more realistically productive you feel.

The infinite power source

The golden goose of any initiative is implementation.

Starting out, it’s up to us to get ourselves to follow through on the work we know needs to get done. We have to work out what it takes for us to do the hard thing.

We find that ‘pushing through’ isn’t sustainable. Eventually we find a reason that drives us.

Whether it’s a diet, a new skill to learn or a formidable project- we each find our own way in to get it done.

When we lead others, we come up against the same challenge- how do we get people to follow through?

How do we get others to own outcomes and claim autonomy in their work? There’s a lot of things that help, sure; clarity of objective, clear milstone tracking, step by step systems, authority to make choices… all of these things contribute to the work getting done.

But those are all the tools- just like when we were doing it on our own we all needed tools. But if all it required were tools it would be easy.

Like you discovered on your own, you need heart. What do I mean? Well it needs to hook onto the thing that we value most. That’s how we bring heart to our work.

Why do I teach? I teach because I love bringing possibility to life for young people. I love learning and I love growing and I love contributing to something bigger than myself. Those are called values, by the way. Values are a steam train zooming off into the sunset and our outcomes are the things we hook on the back of that train.

Values are our own power source. The same is true for those we lead. It’s not enough to give excellent tools, protocols and outcomes- we have to hook it to their steam train.

What does this person value most? Don’t guess, get in conversation and ask them. It’s in the language; “My work is about X” or “The most important thing for this is Y”.

Find their values and align the job to that.

This is the never ending power source that gets the job done and has them fulfilled in the process. And that’s WAY better than merely implementing something.

We all want to work for a meaningful cause. Implementation… sure.

But doing meaningful work in the world with people that care?

That’s where it’s really at.

Resourcefulness follows commitment

Said another way: If you’re committed you will find a way. What does it mean to truly be committed? Well I think it means there is no other option. If you’re hungry you’ll find a way to get food. So the magic doesn’t actually come from the ‘how’ but from the commitment. Let’s not look for resources before we commit. We don’t need to vet our commitments. We just need to decide this is the way it will be, ensuring it aligns with higher human values of love, generosity and growth and we will simply find a way. With commitment comes resource. Don’t worry about the level of your resource. Concern yourself with the level of your commitment.

Overnight failure

Success doesn’t happen over night.

Luckily, neither does failure.

We’re so encouraged to ‘not miss a day’ or keep the chain unbroken

The danger with this is if we do miss a day, we may throw the baby out with the bath water.

One ‘off’ day doesn’t mean it’s all over. Neither does a few in a row.

In fact, you could have a year of ‘off’ days and then make a new choice at any moment.

How good.

Success or failure is just a series of choices. The more you make in one direction the more you get.

Don’t let a few bad choices spoil the bunch.

Missed a day? That’s fine, you still have tomorrow.

(and the next day)

Take time to make time

There’s a super persistent myth I fight with every day.

It says that I’m better off to push through on the work I’m doing than to take a break or a walk.

In my head, the walk is lost time. Time I would be much better off investing that time in my work.

The trouble is sometimes pushing through leads to diminishing returns.

While it seems obvious that continuing to work gives you more time on the work, taking the walk gives you more quality on the work.

I fight myself every day and when I do end up taking the walk, I’m inevitably hit with new ideas, distinctions and ways forward that I otherwise wouldn’t have seen.

To get time we have to give time.

Take the walk, Justin!

Planning when you don’t know

Here’s an uncomfortable truth for my fellow planners:

You can’t know the specific tasks a project requires until you are in it.

The planning protocol I use weekly requires me to set outcomes and break down the tasks that will take me there.

Recently I set about creating an outcome but was at a complete loss to know where to start- how can I list what I don’t know? How can I allot time for tasks I haven’t named?

I blocked out a sizable chunk of time to tackle the outcome to see what emerged. It wasn’t until a good 40 minutes into that time chunk that I had a lay of the land and could start to see the sequence of tasks required of me.

The old me would have dived into that outcome during the week planning phase in a desperate attempt to understand and quantify the tasks- but I’m glad I didn’t.

Alternatively, had I attempted to name tasks before I really knew, I’d have risked wasting time and working on the wrong thing.

It was enough to guess an amount of time and jump in head first when the time came.

It’s more than okay for thing to remain unknown for a bit. Or a while.

A time for learning and a time for delivery

Learning moments and delivery moments.

We have to choose what we want.

I was exporting a large number of edited video files a few nights ago and as I geared up to hit export, I realised it may have been possible to do it a different, maybe more efficient way. I did a quick google and sure enough, there it was; this other method I could use and would probably use on into the future

I had a choice- do I go ahead with my work as planned or do I take the time to learn this new thing.

The new thing would have been useful… but mostly if I knew it right now. It’s not so useful if I add the learning and implementation time. And I needed these things exported right now.

I think of this as ‘11th hour learning’. It wasn’t the time to learn something new.

There’s a vocal warm up tape that I use before shows, though it is designed for auditions.

There’s this part that cracks me up where she goes “Remember this is an audition, you want to show them what you can do not try anything new!” I used to giggle at this in my actorly way because surely it’s all about the discovery of newness each time! Well I think she was speaking specifically about singing auditions in which you definitely don’t want to try belting for the first time.

The more I think about it though, the more I agree.

There’s a time for learning and there’s a time for delivery. And sometimes you just have to get on with your job and deliver the goods.

You can have both, just not at the same time I don’t think.

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